Scheduling Coordinator, In Home Services

About SPRINT Senior Care

We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay safe, connected, and live as independently as possible.

Position Type: 

Permanent Bargaining Unit Position, Full Time, 35 hours per week, Monday to Friday (10:00am to 6:00pm)

Work Location:

In person

Program Description: 

The IHS Scheduling Coordinator is responsible for administrative and service responsibilities such as staff scheduling, tracking, and maintaining accurate client funding records, and problem solving with clients – all of which contribute significantly to the efficient and effective functioning of the department. This role involves interacting with clients and staff over the phone in a fast-paced environment. As such, there is intensive telephone and computer usage with the expectation of always maintaining a warm and positive demeanor.

What you will do:

• Schedule client visits for all In Home Service programs.
• Process new client referrals.
• Return/initiate phone calls from various sources regarding service provision.
• Liaise with partners and other stakeholders regarding service provision.
• Track, verify, receive, and enter specified information for client funding and subsidies.
• Ensure that schedules match the funding that is authorized for the client.
• Appropriately document client comments in Alayacare, advising the Manager as needed.
• Advise IHS Manager of feedback regarding services and any concerns/compliments regarding service provision.
• Ensure follow up for enquiries with internal and external customers.
• Ensure that clients are receiving responsive care, which is personalized, individualized and of the highest quality according to SPRINT Senior Care’s Continuous Quality Improvement concepts.
• Represent SPRINT Senior Care positively and professionally in the community.
• Adhere to all departmental and agency policies and procedures and ensure that staff in the field staff do the same, as appropriate.
• Interpret SPRINT Senior Care services positively and effectively to the community.
• Undertake special tasks as assigned by the Manager and/or the Director
• Assist the Supervisor and Manager with tasks, responsibilities and projects as assigned.
• Assist in implementation of program evaluation, quality and risk management activities of the program and agency.
• Other duties as assigned

What You Will Bring:

• Degree or certificate in social services, gerontology, administration, or equivalent educational and practical experience.
• 1-2 years of recent comparable experience in a similar position.
• Demonstrated experience using a client/patient information management system.
• Excellent communication, organizational, and time management skills.
• Must be able to quickly problem solve and prioritize phone calls.
• Must be proficient in using a computer with knowledge of Microsoft Office applications.
• Demonstrate strong Excel skills
• Excellent multitasking skills, including the ability to listen and type at the same time.
• Able to develop good interpersonal relationships with peers, other professionals, clients, and families.
• Ability to work cooperatively in a high-pressure team setting is essential.
• Satisfactory completion of the technical skills testing component is required.

Benefits:

• Dental care
• Employee assistance program
• Life insurance

Pay: 

From CA$44,426.20 per year

Our Caring Workplace:

Imagine finding purpose every day by caring for seniors and supporting their caregivers. Working at SPRINT Senior Care, you’ll have the opportunity to be a part of a passionate team committed to providing client-centered, high-quality services to seniors in our service area.

SPRINT Senior Care’s inclusive environment is one of many benefits for staff, including SPRINT Senior Care’s dedication to staff wellness, comprehensive benefits plan, pension plan, personal days, employee recognition and events, and learning opportunities including tuition reimbursement.

SPRINT Senior Care encourages applications from candidates who reflect the diversity of our community.

SPRINT Senior Care is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in our application or hiring processes, please contact Human Resources.

How To Apply:

To submit your application click here: Scheduling Coordinator, In Home Services – Toronto, ON M4S 1A4 – Indeed.com

SPRINT Senior Care encourages applications from candidates who reflect the diversity of our community.

SPRINT Senior Care is committed to inclusive and accessible recruitment practices in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process