Supervisor, Client Services (Supportive Housing)
About SPRINT Senior Care:
We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay healthy, safe, connected, and live as independently as possible.
Position Type:
Full-time, Permanent
Work Location:
In person
Job Summary:
The Supervisor, Client Services oversees the daily operations for the program to ensure the philosophy of care is consistently upheld. Key responsibilities include: supervision of program staff, first point of contact for clients and circle of care, and managing operational tasks that support the Manager, Client Services.
What you will do:
- Oversee day-to-day operations within the program.
- Provide regular input and feedback on clients to the Client Services Manager.
- Assist in the completion of client care plans and assessments.
- Conduct monthly audits and inspections diligently.
- Coordinate client visits and admissions, ensuring all information is communicated.
- Ensure staff have a clear understanding of their role and responsibilities.
- Manage workflow and delegate tasks to ensure that they are completed in a timely manner.
- Evaluate employee performance and provide coaching, feedback and support.
- Foster constructive communication and effectively support the resolution of issues.
- Oversee the client feedback process by managing compliments and resolving concerns, ensuring issues are addressed promptly and escalated when appropriate.
- Ensure client records are complete and accurate by documenting all relevant information in the client information management system and updating files regularly.
- Oversee the procurement and inventory of supplies and Personal Protective Equipment.
- Facilitate and participate in regular staff meetings.
- Organize and provide training for team members on a regular basis or as needs arise.
- Assist with completing required reporting and follow up within required timeframes for Health and Safety risks, hazards, and incidents.
- Ensure that the activities of the residence support the mandate, mission, vision, and values of SPRINT Senior Care while adhering to SPRINT Senior Care’s policies and procedures.
- Participate in the development, implementation, and evaluation of quality and risk management activities of the department and organization.
- Participate as an active member of the Department, Leadership, Accreditation, and Inter-disciplinary Teams.
- Participate in agency wide on-call rotation regularly and as required.
What you will bring:
- Degree or diploma in a health discipline, health administration, or a related field; or an equivalent combination of education and experience within a community and/or health care environment
- Demonstrated leadership experience.
- Proven ability to establish and maintain productive working relationships internally and externally with stakeholders and partnering agencies.
- Experience with interRAI CHA and care planning for clients is an asset.
- Ability to establish good rapport with staff, clients and families.
- Demonstrated ability to be adaptable, build trust, provide coaching and mentorship, facilitate change and engage in continuous quality improvement.
- Effective interpersonal communication skills, including negotiation, persuasion, conflict resolution and problem recognition and problem-solving skills.
- Demonstrates computer skills at an advanced level for the use of the Internet and the following Microsoft Office applications: Word, PowerPoint, Excel and Outlook.
- Demonstrated effective leadership skills in a rapidly changing environment.
Benefits:
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program
Annual Wage:
CA$53,527.50-CA$55,126.50 per year
Our Caring Workplace:
Working at SPRINT Senior Care, you’ll have the opportunity to be a part of a passionate team committed to providing client-centred, high-quality services to seniors in our service area. SPRINT Senior Care’s inclusive environment is one of many benefits for staff, including SPRINT Senior Care’s dedication to staff wellness, a comprehensive benefits package for eligible employees, and comprehensive training and tuition reimbursement programs.
How To Apply
To submit your application click here: Supervisor, Client Services (Supportive Housing) – Toronto, ON – Indeed.com
SPRINT Senior Care encourages applications from candidates who reflect the diversity of our community.
SPRINT Senior Care is committed to inclusive and accessible recruitment practices in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.