Job Posting: Community Care Manager
The Manager, Community Programs is responsible for the overall effective planning, implementation, and evaluation of SPRINT Senior Care’s food service programs, and various innovative recreational, educational, leisure, gentle exercise and therapeutic programs and activities. Direct program development and delivery, with a focus on working co-operatively and collaboratively with staff and volunteers to successfully execute the programs, are critical components of the role.
The Manager, Community Programs will engage stakeholders, including partner agencies, community organizations, seniors’ housing organizations and the North Toronto Ontario Health Team (NT OHT), to understand community priorities and identify opportunities for collaboration.
- Conduct a gap analysis of Community Programs, to determine the need for specific programming to support the goals of the department.
- Oversee the assessment of clients participating in community health recreation and wellness programming, with the goal of establishing individualized recreational service plans that support the physical and social needs of each client.
- Evaluate and update programming as clients’ needs change and maintain current knowledge of recreational programs and supports to meet those needs.
- Assess, plan, implement and evaluate virtual, phone, and in-person exercise and social programs, including special events.
- Identify, plan, and lead new and creative programs, including virtual, for SPRINT Senior Care sites and for the broader community.
- Foster and maintain strong partnerships with:
- – external instructors and agencies that provide virtual programming to seniors
- – community partners including superintendents and tenant representatives at all current sites and potential new sites
- – multiple food suppliers, including but not limited to Sunnybrook food services, Food Share, Yorkminster Park Meals on Wheels, Healthy Kids Catering, Apetito, and grocery delivery service providers
- Develop and implement a plan for the reintegration of community based and face-to-face programing, as directed by supervisor.
- Support a collaborative approach with other community support agencies to align virtual and phone-based programs to support as many socially isolated seniors in North Toronto as possible.
- Oversee the assessment and evaluation of clients’ food support needs, to ensure food security supports continue to meet clients’ needs.
- Conduct on-going sourcing of economical and healthy food options for clients.
- Oversee the distribution of meals, produce and other market items to clients.
- Implement a system of regular and ongoing food quality checks, to ensure adherence to food safety and quality assurances practices as prescribed by Toronto Public Health, the Canadian Institute of Food Safety, and other relevant food safety bodies.
- Participate in preparation and submission of grants. Manage all aspects of grants, including the successful execution of grant deliverables, generating statistical data, and preparation of all grant reports.
- Develop and implement a marketing plan to increase awareness of programs and services.
- Maintain client records, respond to client concerns, and compile monthly statistics package according to agency requirements.
- Conduct regular review and evaluation of all community programs, ensuring that through client engagement, client feedback is incorporated.
- Undertake special projects and tasks as assigned.
- Ensure that there is a sufficient number of volunteers to support Community Programs, and when necessary, work with the Human Resources department to recruit volunteers to support programs.
- Responsible for the oversight of the Program Supervisor and Coordinators.
- Provide leadership by demonstrating excellent coaching skills and contribute productively and positively in team situations.
- Participate in manager on-call rotation regularly and as required.
- Degree/diploma with major coursework in recreation administration, physical education, leisure services or a related field AND
- Three (3) years full-time or its equivalent experience; OR
- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed above.
- Minimum 3 years’ supervisory experience.
- Experience working in a unionized environment is an asset.
- Excellent project management and people management skills.
- Independent thinker who takes initiative and is confident to bring forward new ideas.
- Resourceful and able to work independently.
- Significant knowledge and experience in assessment, and program planning and implementation for seniors, including those with cognitive impairments and challenges with mobility.
- Ability to establish good rapport with staff, volunteers, clients, and families.
- Excellent organizational, time management, communication, and facilitation skills.
- Willingness and ability to work as part of a team.
- Proven ability to establish and maintain productive working relationships internally and externally with stakeholders and partnering agencies.
- Demonstrated ability to be adaptable, build trust, provide coaching and mentorship, facilitate change and engage in continuous quality improvement.
- Excellent decision-making and problem-solving skills.
- Demonstrated computer skills at an intermediate or higher level for the use of the Internet and the following Microsoft Office applications: Word, PowerPoint, Publisher, Excel and Outlook.
- Demonstrates an intermediate level for database concepts and structures.
- Available to work evenings and weekends as needed.
We appreciate all applications; however, only applicants selected for an interview will be contacted.
SPRINT Senior Care encourages applications from candidates who reflect the diversity of our community.
SPRINT Senior Care is committed to inclusive and accessible recruitment practices to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.